WhatsApp Commerce
WhatsApp Commerce Automation for Online Stores
Connect WhatsApp to Sellonika so customer communication stays tied to real orders, checkout recovery, delivery status, and support workflows instead of scattered manual chats.
Commerce-first workflows
- Order confirmed, payment received, COD verification, shipped, out for delivery, delivered, cancelled, and abandoned checkout reminders.
- Customer replies route into a Sellonika inbox with unread counts, statuses, and reply controls.
- Template fallback keeps communication compliant when the free-form service window is closed.
Clear merchant controls
- Coexistence mode explains what Sellonika can automate and what stays in the WhatsApp Business app.
- Ika guides connection readiness, template readiness, failed sends, and next actions.
- Arbitrary WhatsApp messages require explicit merchant approval.